Company documents are sent straight to your account

Earlier this year we started using Feefo (an independent review and feedback system) for a number of our different services – Company Searches Made Simple included. So far the response has been overwhelmingly positive with:

212 Excellent Reviews
91 Good Reviews
35 Poor Reviews
27 Bad Reviews

Feefo is great because it allows us to see any areas that may require improvement. One issue that has come up a number of times is:

I’ve just purchased a company document, how can I view it?

So whilst the team look into a permanent fix to make this clearer, here’s a quick explanation to cover this.

Once purchased, company documents are delivered to the My Documents area of the customer’s account. They are not emailed. To view a purchased document:

• Log In
• Select My Documents
• Select Download next to the relevant report

You can then view the report.

As previously mentioned, the team are looking into a permanent fix to make the process clearer.

If you have any questions regarding this, feel free to comment below.

Brought to you by Mathew Aitken at …

For the start-up onwards. We provide services that make business simple: Company Formations, Virtual Offices, Company Credit Reports & more.

— MadeSimpleGroup (@MadeSimpleGroup) August 14, 2013

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